Politique d'expédition
Domestic Shipping Policy
Shipment processing time
All orders are processed within 3-5 business days. Orders are not shipped or delivered on weekends or holidays.
In the event we are experiencing a high volume of orders, shipments may be delayed. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout. All shipping charges are calculated through Canada Post. You can view their website at https://www.canadapost.ca to find the current pricing for your address.
Delivery delays can occasionally occur.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active in approximately 24 hours.
Damaged Product
In the event your order has arrived damaged, please contact our customer service team at info@thescentedmarket.ca with the following information.
- Your order number
- Photos of the damaged items
- Photos of packaging it arrived in with the shipping label visible.
Any damages must be reported within 7 days of your shipment being received for a store credit or refund to be considered.
Package has not arrived
If you receive a delivery confirmation but your package has not arrived, it could be due to the following reasons.
- Package has been scanned by the carrier but has not actually been delivered yet. This is quite common, especially during busy shipping seasons. Please allow 2-3 days for the package to arrive before contacting customer service.
- Incorrect/Incomplete address left at checkout. Please ensure we have the correct address to ship your order. We are not responsible for orders delivered to an incorrect address.
International Shipping Policy
We currently ship to Canada and the U.S.A only.
Shipment processing time
All orders are processed within 3-5 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout. All shipping charges are calculated through Canada Post. You can view their website at https://www.canadapost.ca to find the current pricing for your address.
Delivery delays can occasionally occur.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active in approximately 24 hours.
Customs, Duties and Taxes
The Scented Market Inc is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damaged Product
In the event your order has arrived damaged, please contact our customer service team at info@thescentedmarket.ca with the following information.
- Your order number
- Photos of the damaged items
- Photos of packaging it arrived in with the shipping label visible.
Any damages must be reported within 7 days of your shipment being received for a store credit or refund to be considered.
Package has not arrived
If you receive a delivery confirmation but your package has not arrived, it could be due to the following reasons.
- Package has been scanned by the carrier but has not actually been delivered yet. This is quite common, especially during busy shipping seasons. Please allow 2-3 days for the package to arrive before contacting customer service.
- Incorrect/Incomplete address left at checkout. Please ensure we have the correct address to ship your order. We are not responsible for orders delivered to an incorrect address.
Refund Policy
Our Refund Policy provides detailed information about options and procedures for returning your order.