Frequently Asked Questions

Our candles are made from 100% soy wax, which is eco-friendly and vegan. We also use the highest quality fragrance oils and cotton wicks to ensure a clean, long-lasting burn.

Scented soy candles, on their own, do not pose immediate health risks to pets. Concerns with essential oils typically arise from ingestion or direct skin contact. When using our candles or other scented products, ensure they are in a large, well-ventilated room. If accidental ingestion occurs, contact your veterinarian or an after-hours veterinary clinic immediately. Check out our blog on pet safety

No, all of our products are free from harmful chemicals. We use non-toxic, phthalate-free fragrance oils and dye-free soy wax, making them safe for your home and family.

Yes, sustainability is at the core of what we do. Our candles are made from soy wax, which is biodegradable and renewable. We also use recyclable packaging, and our jar return program encourages customers to recycle their candle jars for discounts on future purchases.

Here are a few customer favorites:
Just Breathe – A refreshing mix of eucalyptus and mint that’s perfect for winding down after a long day.
Cashmere – Soft, elegant, and warm, just like your favorite cozy sweater.
Eucalyptus Lavender – A calming, soothing scent that turns any space into a mini spa.

Yes, we offer a refill service for dough bowls! If you have a custom dough bowl you'd like to refill, bring it to us, and we'll be happy to fill it for you.

This is a natural characteristic of soy wax! It won’t affect the performance of your candle—it just adds to its charm.

Absolutely! Once your candle has burned out, clean the jar with warm, soapy water, and it’s ready for a second life.

We offer a wide selection of seasonal candles, which are available at different times throughout the year. However, due to limited availability, they may not always be in stock. Be sure to keep an eye out for future releases!

Our candles are made entirely from soy, and we provide a full list of product components on each product page. If you have any additional questions regarding potential allergens, please feel free to contact us at info@thescentedmarket.ca.

You can return your used candle jars to us, and we’ll give you a stamped card. Once 12 jars are returned, you will receive a discount on your next purchase as a thank you for recycling. Just send the jars back to our address or return them in person to one of our stores.

Our 8-oz candles have a burn time of approximately 40–50 hours, and our 16-oz candles burn for 80–100 hours, depending on usage.

Tunnelling occurs when the wax burns unevenly. To prevent this, make sure your candle burns for at least 4 hours during the first burn. This allows the wax to melt all the way to the edges, creating an even wax pool and preventing tunnelling in the future.

Burn memory refers to how the wax melts on the first burn. If the wax doesn’t melt all the way to the edges on the initial burn, it may tunnel in subsequent burns. To maintain an even burn, we recommend a 4-hour burn time for the first use.

We recommend that your first burn be approximately four hours to establish the proper wax memory. This ensures an even burn for future uses and helps prevent tunnelling.